Analyst, Knowledge Management
@ Athena

We at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and lives.

With a waitlist growing by the day, Athena has already showcased compelling demand. As part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.

Role Overview As the Analyst, Knowledge Management at Athena, you are the glue that holds the our community together. Your responsibilities include maintaining the Athena community platform, administering the incentive program, collecting member feedback, and ongoing data analysis. Your high level of attention to detail and strong organizational skills are crucial in keeping our community functioning smoothly and up-to-date.

Duties & Responsibilities

• Content Management: Develop and maintain a library of content templates and resources to support community engagement.
• Community Incentives: Manage the community's incentive system, including points, badges, and awards to motivate member participation.
• Platform Management: Ensure the community platform is up-to-date and functioning smoothly, troubleshooting and resolving technical issues promptly.
• Data Analysis: Provide regular data reports and insights on community engagement, trends, and performance metrics to guide decision-making.
• Community Feedback: Collect feedback from community members to understand their needs and preferences, ensuring the community remains relevant and valuable.
• Industry Knowledge: Stay up-to-date with industry trends and best practices in community management to continuously improve engagement strategies.

Key Stakeholders

• Knowledge Management Team
• Executive Partners

Skills and Competencies

• Communication Skills: Excellent verbal and written communication abilities to effectively engage the community and convey important information.
• Research Skills: Proven research capabilities for event planning, community research, and identifying best practices in community management to enhance engagement activities.
• Design Skills: Proficient in tools such as Canva, Adobe Design, and other tools to create digital assets that capture community interest.
• Attention to Detail: Ensures accuracy in data reports, content templates, and the incentive system administration, essential in maintaining efficiency and trust within the community.
• Highly organized: Adept at managing multiple tasks and projects simultaneously ensuring all aspects of community engagement are handled effectively and efficiently.

Relevant Experience Required

Three years of professional work experience, field flexible.

Educational and Certification Requirements

Bachelor's degree in Business, Marketing, Communications, Data Analytics, Hospitality, or a related field.

Direct Reports and Span of Control This is an Individual Contributor role.

Equal Opportunity Employer: At Athena, we are deeply committed to fostering an inclusive and diverse workplace environment. We believe diversity enriches our organization, enhances creativity, and drives innovation. We are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. We actively promote diversity and inclusion through our hiring practices, employee development initiatives, and company culture, recognizing that it is essential for our success as a company and as a community.