Assistant Underwriter – Healthcare
@ Madison General Insurance Kenya Limited

Madison General Insurance Kenya Limited, a subsidiary of Madison Group and a leading provider of general insurance products throughout Kenya, is recruiting for the above position.

Overall Responsibility:

Underwriting, vetting, pricing, set-up, renewal, servicing and support, reporting, documentation and management of schemes, and handling of related queries from clients and intermediaries on existing schemes

Key Responsibilities:

Maintain detailed and accurate records of health business policies underwritten and decisions made.

Assist in preparation of retail quotations within set standards.

Ensure accurate and timely system entry/capture of medical benefits purchased and regular maintenance and update

Ensure correct, prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary.

Co-ordinate with the outsourced card production team on preparation of medical cards

Handling queries from walk in clients, brokers, agents.

Follow through the reports required by client/intermediary within the expected TATs and SLAs

Preparing policy documents and endorsements and dispatch of the same to the relevant client

Support duties for fellow underwriters as directed by the Supervisor

Familiarize with system to note it’s extremes and what needs to be adjusted

Handle reconciliation of premiums where disputes arise.

Handle reconciliation of membership data to ensure accuracy.

Liaise with the product and business development teams to evaluate the products

Investigation of issues, an ability to recognize trends of issues and where other processes are going wrong – being proactive in recommending solutions.

The team member will be expected to take ownership and seek to resolve queries.

Liaising with the other departmental and company functions to ensure smooth delivery of services to insured clients.

Contacts arising from the Job (Key Relationships)

Internal: All Staff and intermediaries

External: Customers and intermediaries

Skills and Competencies Required

Health Benefits Plan Management

Database Administration

Customer Service

Continuous Innovation

Excellent communication and multi-tasking skills

Market Awareness

Policy Processing

Team Player

Presentation Skills

People management skills of both external and internal partners

Integrity and honesty

Knowledge & Work Experience

At least 1-2 years of experience in Healthcare Underwriting.

Demonstrated experience engaging intermediaries.

Developing and implementing operational procedures and policies.

Academic and Professional Qualifications required

Degree in Actuarial Science/Statistics or Business-Related field.

Progress in insurance professional course (AIIK or ACII) will be an added advantage.