Customer Care Advisor
@ GoodLeap
Summary
$22/hr
Remote
Mid-Level
Full-time
About the Company
Company Name: GoodLeap
Industry: Technology
Overview: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.
Job Description
The Customer Care Advisor is responsible for initiating the sales process, building and managing prospect lists and generating qualified leads that will be passed on to designated sales staff for follow-up.
Essential Job Duties & Responsibilities:
- Representing GoodLeap as a subject matter expert during a series of calls to customers
- Provide exceptional customer service and support by utilizing strong verbal and written communication skills.
- Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
- Update GoodLeap systems to ensure each interaction with a customer is well documented
- Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
- Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly.
- Complete other tasks as deemed appropriate by manager.
Required Skills, Knowledge & Abilities:
- 3+ years of customer service and/or sales experience
- Previous solar customer service or sales experience highly desired
- Excellent interpersonal, verbal, and written communication skills
- Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
- Embraces change and is flexible to the needs of the business and team
- Ability to accept and apply coaching and feedback from leadership.
- Proven track record of reliability and a strong work ethic is a must.