Enterprise Customer Success Manager
@ Ncontracts
Summary
About the Company
Company Name: Ncontracts
Industry: Fintech, Software, Financial Services, Cybersecuri
Size: 295 Employees
Overview: Ncontracts helps financial institutions navigate the costly and complicated compliance environment.
Benefits
Responsible PTO Plan, 11 paid holidays, Mental Health Benefits, Medical, Dental and Vision insurance, Company-paid Group Life Insurance, Short- and Long-Term Disability, Flexible Spending Account & Health Savings Account, Aflac Benefits, Pet Insurance, 401 (k) with company match, 2 Paid Volunteer Time Off Days
Job Description
The Enterprise Customer Success Manager manages strategic customer relationships, drives retention and revenue growth, and guides customers toward achieving their business objectives using SaaS solutions.
WHO WE ARE
Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. We offer a thriving work environment where career growth and life-work balance go hand in hand.
THE ROLE
The Enterprise Customer Success Manager will be managing Enterprise and select Strategic customer relationships, serving as a trusted advisor for their assigned portfolio. This role is focused on driving meaningful business outcomes across all Ncontracts solutions, ultimately ensuring revenue retention and uncovering expansion opportunities.
YOU WILL
- Manage a portfolio of Enterprise & Strategic clients in their post-sales customer journey including kickoff, adoption, renewals, and advocacy.
- Drive business process recommendations to accelerate the adoption, retention, expansion, and value achievement while identifying and resolving risk.
- Stay on top of evolving product/service offerings for high-touch Enterprise and Strategic level clients.
- Work cross-functionally with Product, Sales, Support and others; facilitate conversations to help drive outcomes.
- Track & monitor customer base and collaborate with account team on growth and expansion opportunities.
- Prepare and deliver Business Reviews effectively and strategically.
THE ESSENTIALS
- 5+ years of proven experience in Customer Success, Account Management, Business Development, or another senior level client-facing role at a SaaS organization.
- Experience in working with complex, multi-divisional, multi-geographical customers.
- Experience developing relationships with customer C-Suite.
- Demonstrated ability to influence and/or affect change.
- Analytical both quantitatively and qualitatively: must be comfortable with PowerPoint, Excel, Word and willing to learn new programs.
- Team-oriented and results driven to get things done for our customers.