Business Systems and Process Analyst
@ INSTA HR
Summary
About the Company
Company Name: INSTA HR
Industry: IT, software engineering
Overview: Insta HR is a union of a collective of Canadian companies, all of which operate in the fields of customer service and information.
Job Description
Do you want to thrive professionally while contributing to the rapid growth of a booming Canadian company? Join the team at Insta HR and 360 Agency! We specialise in creating web and marketing solutions for Canadian automotive dealerships. We are looking for Business Systems and Process Analyst, who either holds or is eager to obtain a Salesforce certification. You will play a key role in optimising our processes, tools, and databases, helping the company make informed decisions through business data analysis. Additionally, you will become our in-house Salesforce expert, ensuring the optimal use of the platform.
Your experience as a BI Analyst and your excellent communication skills will be your greatest assets for this role!
Responsibilities:
Systems and Process Optimisation:
- Analyse and model business processes.
- Generate reports based on business data analysis and databases.
- Present concrete solutions to internal client needs.
- Initiate continuous improvement projects by understanding business processes.
- Translate business, operational, and functional requirements to development teams.
Salesforce:
- Configure, customise, and manage the platform.
- Install, manage, and maintain integrations between Salesforce and third-party applications.
- Ensure optimal performance of Salesforce systems and products.
- Oversee data migration for integration projects.
- Keep Salesforce documentation up to date to ensure business continuity.
- Stay informed about new features and best practices in Salesforce.
- Advise and assist users to enhance and innovate.
- Document analyses and proposed solutions.
Qualifications
Education Level: Bachelor's Degree